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Chief of Care Management
Position Overview:
The Chief of Care Management provides executive leadership and strategic direction for the care management workforce across the organization. This role champions a culture of accountability, person-centered care, and operational excellence through strategic oversight, data- driven evaluation, and continuous improvement, while maintaining a direct link to the VP’s to support alignment and prevent gaps between leadership and frontline operations and maintain compliance with OPWDD and other applicable regulations.
Essential Responsibilities:
Maintains professional standards while fostering a positive and supportive work environment that promotes a healthy balance, encourages growth, recognizes achievements, and prioritizes open communication to help staff thrive and excel.
Lead and oversee the development and implementation of strategies to strengthen the care management workforce and promote person-centered care.
Provide high level oversight to the VPs of Care Management and Care Management workforce, ensuring clarity of expectations and professional growth of the workforce.
Foster a culture of accountability, transparency, and high performance across the care management workforce.
Continuously monitor and leverage data and analytics to monitor care management outcomes, identify trends, inform strategic and operational decisions, and drive accountability across regions.
Collaborate with leadership to ensure alignment and consistency of care management teams with company-wide objectives and expectations.
Proactively identify opportunities for improvement and standardized processes within Care Management and drives problem-solving initiatives from identification through resolution.
Support alignment and coordination between care management and other relevant departments to drive system-wide improvements.
Serve as a strategic liaison with OPWDD and other relevant agencies to address escalated issues.
Attend high level agency meetings, such as the Executive Oversight Committee and Strategic Initiative meetings.
Ensure timely responses to all inquiries and requests, with a commitment to addressing and resolving issues within 24 hours to maintain efficient operations and employee/individual satisfaction.
Take lead and ownership of assigned tasks and special projects within the teams and assist with coverage as needed.
Ensures compliance with all OPWDD regulations as well as Tri-County Care policies.
Participation in internal and external meetings and committees as needed.
Performs other related duties as assigned by supervisor, to support overall organization’s goals.
2.
Specific Knowledge, Skills, and Abilities:
Visionary leadership with the ability to inspire and influence at all levels.
Exceptional communication and organizational skills.
Results-driven, with a strong focus on creating accountability with measurable outcomes and continuous improvement.
Proficiency with technology and ability to utilize relevant systems and tools.
Ability to manage sensitive and confidential information with discretion and professionalism.
Strong understanding of OPWDD systems, quality, clinical, compliance and outcome-driven principles.
Required Experience, Minimum Qualifications
Master’s degree in health administration, Human Services, Social Work, Nursing, or a related field, preferred
Minimum of 10 years related Human Service experience, of which 5 is IDD.
Three years of previous experience at a management level.
The Chief of Care Management provides executive leadership and strategic direction for the care management workforce across the organization. This role champions a culture of accountability, person-centered care, and operational excellence through strategic oversight, data- driven evaluation, and continuous improvement, while maintaining a direct link to the VP’s to support alignment and prevent gaps between leadership and frontline operations and maintain compliance with OPWDD and other applicable regulations.
Essential Responsibilities:
Maintains professional standards while fostering a positive and supportive work environment that promotes a healthy balance, encourages growth, recognizes achievements, and prioritizes open communication to help staff thrive and excel.
Lead and oversee the development and implementation of strategies to strengthen the care management workforce and promote person-centered care.
Provide high level oversight to the VPs of Care Management and Care Management workforce, ensuring clarity of expectations and professional growth of the workforce.
Foster a culture of accountability, transparency, and high performance across the care management workforce.
Continuously monitor and leverage data and analytics to monitor care management outcomes, identify trends, inform strategic and operational decisions, and drive accountability across regions.
Collaborate with leadership to ensure alignment and consistency of care management teams with company-wide objectives and expectations.
Proactively identify opportunities for improvement and standardized processes within Care Management and drives problem-solving initiatives from identification through resolution.
Support alignment and coordination between care management and other relevant departments to drive system-wide improvements.
Serve as a strategic liaison with OPWDD and other relevant agencies to address escalated issues.
Attend high level agency meetings, such as the Executive Oversight Committee and Strategic Initiative meetings.
Ensure timely responses to all inquiries and requests, with a commitment to addressing and resolving issues within 24 hours to maintain efficient operations and employee/individual satisfaction.
Take lead and ownership of assigned tasks and special projects within the teams and assist with coverage as needed.
Ensures compliance with all OPWDD regulations as well as Tri-County Care policies.
Participation in internal and external meetings and committees as needed.
Performs other related duties as assigned by supervisor, to support overall organization’s goals.
2.
Specific Knowledge, Skills, and Abilities:
Visionary leadership with the ability to inspire and influence at all levels.
Exceptional communication and organizational skills.
Results-driven, with a strong focus on creating accountability with measurable outcomes and continuous improvement.
Proficiency with technology and ability to utilize relevant systems and tools.
Ability to manage sensitive and confidential information with discretion and professionalism.
Strong understanding of OPWDD systems, quality, clinical, compliance and outcome-driven principles.
Required Experience, Minimum Qualifications
Master’s degree in health administration, Human Services, Social Work, Nursing, or a related field, preferred
Minimum of 10 years related Human Service experience, of which 5 is IDD.
Three years of previous experience at a management level.