Supervisory Duties:
 Lead, motivate and inspire team members to achieve performance goals.
 Create a positive and collaborative team culture, providing steady support and guidance.
 Ensure optimal distribution of workload.
 Ensure the team follows all departmental and organizational policies and procedures.
 Ensure the documentation is done properly.
 Facilitate effective communication within the team and with other departments.
 Act as a liaison between team members and upper management.
 Participate in hiring, onboarding, and training of new team members.
 Conduct regular and comprehensive employee evaluations, salary assessments and adjustments.
 Address and resolve performance issues with the team, implementing performance improvement plans as needed.
 Bi-weekly review and approve employee timecards.
 Review and approve PTO requests, arrange coverage during staff absences.
 Identify and implement continuous improvement initiatives.
 Research, identity and implement new systems and programs in the department.
 Effectively communicate and collaborate with other department supervisors.
 Conduct monthly Level 10 team meetings.
 Attend and actively contribute to supervisor meetings.

Key Responsibilities:
 Ensure that every new referral is entered into InflowCare.
 Review lost case report.
 Assist staff with questions and ideas on how to make the referrals work.
 Take care of difficult referrals/calls, and tackle issues that come up.
 Daily tracking and report of how many new referrals were entered, how many admitted, and how many follow ups were done.
 Follow up every other day to make sure there are no referrals tagged to the wrong intake coordinator or with no follow up entered.
 Review all patients in referral system once every two weeks. Ensure proper workflow f/u, documentation, and compliance.
 Ensure that weekly updates are sent out to referral sources.
 Maintain contact and relationship with reps from our contracts.
 Communicate with the Business Development Department on potential referral sources.
 Conversions – MLTC to MLTC/NHTD, CASA/HMO to MLTC/NHTD, CDPAP to PCA

Monthly reports:
 Overall average hours with each MLTC, & how many referrals we sent and how many they sent back.
 How many referrals came in this month? How many were admitted? How many were lost & for what reasons? Reason for referrals pending more than 60 days.
 Send out report of active cases by the 15 th of the month.
 Run report of cases that came from Marketers and see if received 30 days of services.