Regional Director
ROLE: The Regional Director (RD) holds an integral leadership position, ensuring operational and clinical quality service delivery, by directly supervising and providing strategic guidance to the Case Management team to effectively manage day to day operations with client families, and providers. The RD also works towards establishing ongoing connections with Board Certified Behavior Analysts (BCBAs) and closely collaborates with the Clinical Director to oversee providers’ performance. The RD instills a collective sense of purpose and dedication, fostering the continuous growth and development of each team member, leading to the success of the Case Management team and the Company.
RESPONSIBILITIES (Include, but are not limited to):
Manage the day-to-day operations to ensure success and growth of the region.
Clarify goals for team members, equip and motivate them to attain goals, or to continually improve performance and grow professionally. Establish regular check-ins to provide consistent feedback.
Ensure quality of service by measuring overall caseload productivity, by monitoring staffing and utilization, and promotion of productive work habits, and parent / client satisfaction.
Participate in team meetings and integrate suggestions that are provided for the betterment of the department.
Oversee the Case Managers’ overall interview and hiring process throughout the provider onboarding workflow.
Advocate for families receiving services by promptly resolving issues compassionately.
Proactively address and resolve service-related issues or challenges that may arise.
Provide guidance and support to the Case Manager of the client’s team to enable them to provide optimal care to client families.
Oversee and streamline communication pertaining to client authorizations.
Ensure a smooth enrollment experience for new client families throughout the intake process and build parents’ confidence in their child’s clinical team.
Ensure efficient staffing experience for families.
Initiate and promote increased communication between Case Managers, families and providers.
Thoroughly record and document all interactions and correspondence with clients, providers, and employees and ensure that necessary recordkeeping is maintained by the staff.
Expand access to BK’s life-changing ABA services for children with autism by cultivating and strengthening relationships with schools, physicians, health systems, and other organizations that refer families for autism care.
Adhere to all company policies and procedures, uphold ethical and professional standards, client confidentiality, HIPAA compliance, and comply with all relevant local, state, and federal laws regarding case management provision.
REQUIREMENTS:
Qualifications: Bachelor's or Master’s degree in Social Sciences field preferred; Experienced manager with proficiency in supervision, documentation, organization and tracking skills; Exceptional attention to detail; Decision making; Ability to multitask; Positive attitude and concern for others; Computer proficiency; Strong written, oral, interpersonal skills, and an aptitude for following directives; Quick learner and ability to work in a fast-paced work environment where deadlines have to be met.
Skills: Supervisory abilities: to identify clear strategies to successfully mentor the team and provide guidance and ongoing training; Operational abilities: Create clear and effective strategies to ensure the implementation of processes and procedures; Empathic abilities: Encourage, support and demonstrate optimism throughout the work environment; Self-awareness: Interest in self-refinement, and willingness to accept and apply feedback appropriately.
Supervision: RD reports directly to the COO.
Work Schedule: 40-hour general weekly schedule. Monday-Friday, 9 AM - 5 PM.
Work Environment: Work will be performed within the office. Must have reliable transportation.
Communication Skills: Advanced written, oral, and interpersonal skills. Compelling communication style to advocate for client needs.
Computer Skills: Proficiency in Gmail, Word, and Excel.
Reasoning Ability: Ability to make determinations of best procedures and practices to attain goals of the position.
Working Conditions: This is an exempt, salaried position, where regardless of hours worked, the goals of the work is completed in its entirety.
Physical Demands: Flexibility to travel to locations across the region. Ability to perform extended desk-work, and to travel for Company events, and handle the necessary physical demands of actively supporting, lifting, and working in indoor and/or outdoor settings. This includes, among others, sitting, kneeling, crawling, and lifting up to 25 lbs, as needed.
Regional Director:
Traits required for this role:
Leadership: Ability to effectively guide the team, by motivating and aligning the team towards collective objectives. Cultivate strong professional relations with each team member to successfully support them.
Assertiveness: Ability to confidently make determinations of best procedures and practices. Ensure staff are adhering to expectations of role and work environment.
Empathy: Ability to connect with others: A deep understanding and emotional intelligence are vital for forming relationships with clients, families, and employees.
Adaptability: Each client is different, and strategies may need to be tweaked on the fly. Client needs, behaviors, and schedules can change rapidly, requiring quick thinking and flexibility in approach and strategy. Similarly, each employee is different and various strategies may need to be adopted to ensure the success of each individual to the team.
Detail-Oriented: Accurate recordkeeping and reporting, as well as tracking utilization and staffing is essential for this role.
Strong Communication Skills: Clear and transparent communication with client families, and other team members is necessary for success and team collaboration.
Perseverance: This role can be emotionally and physically demanding, requiring the ability to manage stress and maintain professional effectiveness.
Values that are essential for this role and experience:
Passion for the Mission: A desire for and a focus on the client's needs and progress is necessary for the role's ultimate goal: to improve the lives of those with autism.
Integrity: This role involves employee and client confidentiality and vulnerability. High levels of honesty and ethical behavior are essential.
Teamwork: Collaboration is a big part of this role, whether it's with families, other healthcare providers, or employees.
Continuous Learning: Willingness to learn. Openness to receiving feedback and upgrading skills.