Description 

-UKG Platform Mastery: Deep expertise in UKG (especially Payroll, TLM, WFM, ACA, Core HR); ability to troubleshoot and guide config and best practice decisions 

-Client Management: Skill in navigating complex client relationships, handling escalations, and delivering value without overpromising 

-People & Team Leadership: Ability to lead, coach, retain, and grow a multi-role team (specialists, support, etc.) with clear metrics and outcomes 

-Project & Quality Oversight: Knows how to monitor projects for red flags and quality issues even without managing day-to-day tasks 

-Process Engineering: Ability to document, enforce, and continuously improve scalable processes, templates, and automations 

-Strategic & Financial Thinking: Understands impact of scope, pricing, margins, and resource capacity on both CHS and client success 

-Cross-Functional Fluency: Able to coordinate across sales, payroll ops, IT, compliance, and executives — speaks each department’s language 

-Sales & Scoping Acumen: Supports sales with solution validation, timeline planning, and scope clarity to ensure delivery readiness 

-Tool Proficiency: Fluent in the tools used for project tracking, ticketing, and reporting (e.g., Setuply, Playbook, Jira, Excel/Sheets, etc.) 

-Decision-Making Under Pressure: Can make quick, smart tradeoffs with incomplete information and high stakes 


Qualifications- 

-Calm and Decisive: Keeps a cool head during escalations, makes firm calls when teams are stuck 
-Strategic Yet Practical: Balances big-picture vision with realistic delivery execution 
-Authoritative but Supportive: Commands respect without needing to dominate; empowers others 
-Proactive Communicator: Keeps leadership, clients, and teams aligned before problems boil over 
-Ownership Mentality: Doesn’t pass the buck — owns results, outcomes, and tough decisions 
-Client-Centric with Boundaries: Cares deeply about client outcomes while protecting CHS’s business interests 
-Detail-Aware, Not Micromanaging: Sees the small things that affect delivery quality without getting in the weeds unnecessarily 
-Continuous Improver: Always looking for ways to make the department smarter, leaner, faster, and more scalable 
-Credible and Respected: Commands natural authority by being deeply knowledgeable and fair-minded 
-Loves Structure, Not Bureaucracy: Values clarity, checklists, and templates — but knows when to bend or flex if it helps people win